FAQ

Otis Bikes by Chercher AB, 2021

Below we’ve answered some questions that we usually get emailed to us. However, do not hesitate to contact us if you do not find what you are looking for. The easiest way is to send us an email to info@otisbikes.com

HOW DOES MY BIKE GET DELIVERED?
When you buy your bike, it is sent with DHL / UPS to your nearest DHL / UPS Service Point delivery point in Sweden. In the rest of Europe, your order will be delivered to your doorstep. The delivery time is normally 1-3 days unless otherwise stated during your order or your order confirmation. For shipment outside of Europe, it can take up to 7 days.

HOW DO I ASSEMBLY MY BIKE?
Our bicycles are delivered to 90% mounted in addition to handlebars, front wheels, saddle, and pedals. These are easily mounted in about 10 minutes.

GUARANTEE
We provide a 1-year product warranty and a 3-year right of complaint. More info can be found under our support page.

WHAT PAYMENT OPTIONS CAN I CHOOSE?
Klarna offers a smooth and secure payment via Klarna. Choose to pay directly, pay later or split the payment.

WHY HAS KLARNA SENT ME AN INVOICE?
If you have chosen the payment alternative invoice, it will be handled by Klarna. For support regarding payment via Klarna, you contact them at +46 8 120 120 10.